Changes to Practice due to Coronavirus
As you will be aware the UK government has issued a national emergency. The NHS is currently dealing with the Covid-19 pandemic as well as taking care of any other medical problems you and your family may face. At Glastonbury surgery we are committed to providing excellent healthcare. We thank you in advance for your understanding as we adapt to these unprecedented times by changing the way we usually operate. We are open as normal and your usual team are still working.
To ensure we protect all staff and patients, clinicians are now using telephone and video consultations in order to assess each individual. Please use this link to update your information and add mobile telephone numbers.
There will be no routine face-to-face consultations unless a clinician has deemed it necessary.
Please do not show up to the practice unless you have been asked by us to attend.
If we ask you to attend the surgery, please:
- Alert staff of your arrival by ringing the doorbell
- Expect us to screen you by taking your temperature - if this is raised we may not be able to see you face to face
- You will need to use hand gel on entering the building
- We will give you a mask to wear for your safety and ours
We would like to reassure you that the majority of cases can be dealt with effectively and safely over the telephone and we are happy to help with any concerns you have. Your safety is of upmost importance to us as we all navigate these difficult times together.
UK government website for all information you may need relating to covid-19 is https://www.gov.uk/coronavirus
I think I may have Coronavirus- What do I do?
NHS 111 online are dealing with all possible coronavirus symptoms, in the first instance please use their website by clicking the link below. We ask you not to attend the surgery in line with government advice.
NHS 111 covid-19
If you are having chest pain or any breathing difficulties please ring 999
Understandably many patients wish to be tested for coronavirus.
UK Government Guidance for essential workers who are self isolating can be found here. Currently the government are only testing people with active symptoms and require a self referral form to be completed.
Our telephone lines will remain open as normal. If you need advice from a clinician please call 01458 833 666 and we will direct you accordingly. There is also useful information under the long term conditions and minor illness tab.
Self-isolation if you or someone you live with has symptoms
NHS advice for people with Symptoms
COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to https://www.what0-18.nhs.uk/national for advice or contact 111 or your GP. For information about crying babies click this Link. If your child is severely unwell call 999 or go to A&E. Medical professionals are currently concerned about late presentations of childhood illnesses - especially sepsis. Please do not delay seeking medical help for any member of your family because of coronavirus.
Quick info - Children & Covid-19
Quick Reference - What do to if my child is unwell?
Asthma and Covid-19
Are you or a family member concerned about asthma and covid-19? Please see the latest advice from Asthma UK
Advice & Guidance for Asthma and Covid-19
A really useful wesite to help patients manage their COPD
During these uncertain and worrying times it can be difficult to know what to if you are feeling overwhelmed, Stressed, Depressed, Anxious or even Suicidal. We are here to support you. There are also lots of support services available in the community that you can contact directly. Please find a full directory of Mental health support available using the link below.
Mendip Health Connections - Mental Health
For support from Somerset Mental Health and Wellbeing team, visit somerset.gov.uk/social-care-and-health/mental-health-and-wellbeing/
If you have any symptoms you are concerned about being cancer please contact us so we can clinically assess you promptly, please do not delay seeking medical attention due to the coronavirus.
For useful information please visit the Macmillan Cancer support website
Somerset Domestic Abuse Support Helpline (DAFFS)
Unfortunately Police are reporting a higher incidence of Domestic Violence occurring during this lock down period. Do you want to talk to someone about domestic abuse? Contact the Somerset Domestic Abuse Support helpline on:
Tel: 0800 69 49 999 or email: email@example.com or visit www.somersetsurvivors.org.uk
Somerset and Avon Rape and Sexual Abuse Support (SARSAS)
Support for anyone who has experienced rape or any kind of sexual assault or abuse at any time in their lives. Services are open to boys, girls, women, men, trans and non-binary individuals across the region.
Helpline: 0808 801 0456 and 0808 801 0464
Survivor Pathway website: www.survivorpathway.org.uk
Help with Berevement
Somerset has developed additional bereavement support services that have a quick and easy referral process. If anyone would like to talk to someone about their loss then please contact the Marie Curie Helpline 0800 3047 412 Monday – Saturday 09.00-17.00. They are there to help and would welcome your call. The service also has qualified bereavement support workers available for more in-depth support if needed
What is social distancing and why have we been asked to do this? Please find the latest government advice about "Social Distancing", "Sheilding" and "High Risk" groups.
Government Advice on Social Distancing and Staying safe during Coronavirus Pandemic
Shielding is for people identified as 'high risk' of severe illness due to coronavirus, because of an underlying health condition. For more information about this please use the link below.
Government Advice about Shielding
Register yourself or family member as a 'Clinically Extremely Vulnerable Person' directly with the Government using this link
It may be necessary for you to self isolate due to possible coronavirus symptoms, or because you live with someone who has symptoms. In these cases a GP would not be able to issue any sick notes as self isolation is a precautionary step advised by the UK government.
You are able to get 'Isolation Notes' for your employer using NHS 111 website to cover your absence from work.
UK Government guidelines for employees can be found here
UK Government Stay at Home Guidance, including Children and Vulnerable people
For local voluntary community support
Please find a directory of volunteers willing to help during the covid-19 pandemic. For Glastonbury, Street and surrounding areas click here
If you need assistance, please email firstname.lastname@example.org or contact Tanya on 07912-074879 or Kama on 07821-258383. Also if you want to volunteer, please email.
Please note that this information is subject to change daily, given the nature of the rapidly changing situation with the Covid 19 pandemic. Please do contact Health Connections Mendip 01373 468368 if you notice anything out of date.
Tanya on 07912-074879 or Kama on 07821-258383
Volunteer to help the NHS
You can help people at high risk of getting seriously ill from coronavirus by joining the NHS Volunteer Responders.
Read more about the NHS Volunteer Responders on the NHS England website.
How is Covid-19 affecting the way my information is managed?
This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice which is available here. 'High Risk' patients have been identified and the Government are in the process of contacting these patients directly to inform them about 'Shielding' for 12 weeks.
During this period of emergency, opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information. This includes National Data Opt-Outs. However in relation to the Summary Care Record, existing choices will be respected.
For full information from the Somerset Commissioning Group and our updated Privacy Notice during the COVID-19 crisis click this link below
Privacy Notice from SCCG 2020 04 10
For further information from NHS Digital please click the link below
SCR COVID-19 supplementary privacy notice