Choosing the correct NHS Service if you become ill or injured
Over a quarter of people who visit the emergency department could be treated by another NHS service. Make sure you use the right service for your symptoms. Click on the link below here for the NHS Choose Well leaflet.
Health Connections Mendip - Support for long term health conditions.
Health Connections Mendip is a new health and wellbeing service available to patients.
Patients can talk to a health connector at the surgery to find out about local activities, support and services available, and can also arrange one-to-one appointments to speak to a Connector.
During these appointments a Health Connector will listen to your health story and assist you with setting health-related goals which are meaningful to you.
Health Connectors also support you to make positive changes that last.
For contact details and full list of services, please see Mendip Health Connections website provided by Somerset CCG
Changes to the way we deal with requests for urgent appointments
When you contact the surgery for a same day appointment the receptionist will ask you for your name, contact details, and some information about why you need an appointment. This information is essential for our clinicians to prioritise your care.
Your name will be added to a triage list, and either a doctor or a nurse practitioner will call you back to manage your care in an appropriate manner.
You may be advised of alternative services which could meet your needs, for example redirection to the Pharmacy or the Minor Injuries Unit.
We are trying this system to ensure that all the patients who need care on the day are seen by an appropriate health care professional. It is a system for which a telephone consultation can be used to appropriately manage a patient’s concerns even if a face-to-face appointment is not required.
We hope that this will optimise the use of practice appointments, improve access and help to reduce waiting times to be seen. We will regularly audit this process to ensure that it is achieving the goals and expectations that we have set.