Appointments may be booked to see a doctor or nurse by telephoning 01458 833666 during surgery open hours.
Although we answer several lines on our main telephone system, they are very busy first thing in the morning. Calls are held in a stacking system and are answered in the order they are received. If you can leave non-urgent calls until later in the morning we should be able to deal with them more quickly.
Monday is our busiest day. If your requirement is routine and non-urgent try telephoning on another day. We will be able to respond to your needs more quickly.
In order to process your request for an appointment in an appropriate manner, our reception team may ask you for a brief reason for the appointment. Please help them to help you by providing us with this information.
You may also sign up to use the online appointment booking service provided by EMIS. Once you have informed the practice you are interested in using this facility, we will send you a letter together with instructions on how to complete the registration process.
When you contact the surgery for a same day appointment the receptionist will ask you for your name, contact details, and some information about why you need an appointment. This information is essential for our clinicians to prioritise your care.
Your name will be added to a triage list, and either a doctor or a nurse practitioner will call you back to manage your care in an appropriate manner.
You may be advised of alternative services which could meet your needs, for example redirection to the Pharmacy or the Minor Injuries Unit.
We are trying this system to ensure that all the patients who need care on the day are seen by an appropriate health care professional. It is a system for which a telephone consultation can be used to appropriately manage a patient’s concerns even if a face-to-face appointment is not required.
We hope that this will optimise the use of practice appointments, improve access and help to reduce waiting times to be seen. We will regularly audit this process to ensure that it is achieving the goals and expectations that we have set.
Please click here to download a copy of the patient leaflet “Who to see at Glastonbury Surgery”, or ask our reception team for a printed copy.
The practice encourages patients to telephone for advice when a face-to-face appointment is not necessary. If you wish to speak to a doctor please telephone reception before 12:00 and book a telephone consultation. The doctor will return your call at the end of surgery.
Our nurse Practitioners are qualified to fully assess, diagnose, treat or refer patients who attend the surgery for same day appointments and can also issue prescriptions.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.