Appointments may be booked to see a doctor or nurse by telephoning 01458 833666 or calling at the surgery between 08:00 and 18:00 Monday to Friday.
The surgery holds extended access appointments ( pre-bookable only) from 18:30 – 19:30 on Tuesday, Wednesday and Thursday evenings.
Although we answer several lines on our main telephone system, they are very busy first thing in the morning. Calls are held in a stacking system and are answered in the order they are received. If you can leave non-urgent calls until later in the morning we should be able to deal with them more quickly.
Monday is our busiest day. If your requirement is routine and non-urgent try telephoning on another day. We will be able to respond to your needs more quickly.
In order to process your request for an appointment in an appropriate manner, our reception team may ask you for a brief reason for the appointment. Please help them to help you by providing us with this information.
You may also sign up to use the online appointment booking service provided by EMIS. Once you have informed the practice you are interested in using this facility, we will send you a letter together with instructions on how to complete the registration process.
Urgent appointments can be made for the same day but may not be with the doctor of your choice. If you feel the matter cannot wait until the next available routine appointment with your own doctor it would be helpful if you can give reception a brief idea of the problem and they will tell you when to come to the surgery.
The practice encourages patients to telephone for advice when a face-to-face appointment is not necessary. If you wish to speak to a doctor please telephone reception before 12:00 and book a telephone consultation. The doctor will return your call at the end of surgery.
Our nurse Practitioners are qualified to fully assess, diagnose, treat or refer patients who attend the surgery for same day appointments and can also issue prescriptions.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.